Help Centre

Troubleshooting

My data stopped working mid-trip

Quick checks before contacting support.

  • Confirm you still have data remaining in your device usage meter.
  • Move to an open area and toggle airplane mode off and on to force a new tower attachment.
  • Restart the device entirely to clear stale routing info.
  • If nothing changes, contact live support so we can check the line status and push a replacement profile if needed.

Ozly app

Together we travel.

Keep every eSIM, install, top-up, and data check close at hand. Fair travel data, without the roaming rip-off.

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Ozly app showing an active travel eSIM