1. About Pricing Shield
Pricing Shield is a price match offer for eligible Ozly eSIM plans. You need to send us your claim and get our approval before you buy the Ozly plan. Sending a claim does not reserve a plan or guarantee a match.
2. Comparable plans
The other plan must have the same data, number of days and destination coverage as the Ozly plan you choose. We may also consider limits that affect how you can use the plan, such as speed limits and fair use terms. The other plan must be available to everyone, in stock and priced in USD when we check it.
3. How to claim
Provide your email, the Ozly plan, competitor name, direct plan link, and the price shown in USD. If your email is linked to an Ozly account, you'll need to enter your password. Otherwise, you can continue as a guest. You don't need a screenshot.
4. Review and decision
Our team checks claims and aims to reply within four hours during support hours. This is a target, not a guaranteed response time. We may decline a claim if the plans don't match, we can't verify the offer, the plan is unavailable, the competitor price is not lower, or we can't match that price. The form checks the selected price before you send a request. If we decline a claim after review, we'll email you the reason.
5. Limits
You can have one approved claim in any 30-day period. Some prices may be too low for us to match. We may decline claims with incorrect details, links we can't open, private or personalised offers, or repeated attempts to get around the program rules.
6. Approved code
If approved, Ozly emails a single-use code tied to the approved plan and the claim email or account. The code expires 24 hours after approval, cannot be transferred, and cannot be combined with any other promotion or offer. It applies to one eligible plan purchase only. If the plan becomes unavailable before redemption, contact Ozly support.
7. After purchase
Pricing Shield applies only before purchase. We do not retrospectively match a price or provide a Pricing Shield refund or credit after purchase. This does not limit any refund, remedy, or other right you may have under applicable consumer law, including the Australian Consumer Law.
8. Changes and contact
Ozly may change or withdraw Pricing Shield for future claims. The terms in effect when we receive a claim govern that claim, subject to applicable law. For a question about your claim, contact hi@ozlyesim.com.
