Help Centre
Everything you need to install, manage, and troubleshoot Ozly eSIMs. Need a hand? Live support replies fast.
Want the short version? Hit the Ozly eSIM FAQ.
iPhone install help
Live step-by-step guidance for iPhone and iPad.
Android install help
Live support can send Samsung and Pixel examples.
One-tap setup guides so you’re online fast.
The best time to install so you can connect instantly when you land.
Read more →GuideUse the one-tap link in your email to add the plan in minutes.
Read more →GuideUse your activation email or live help to add Ozly on iPhone or iPad.
Read more →GuideUse the SM-DP+ address and activation code if one-tap is not available.
Read more →GuideAdd Ozly to Samsung, Pixel, and other Android devices in minutes.
Read more →GuideLocate the phone number tied to eSIMs with voice/SMS service.
Read more →GuideUnderstand when transfers are possible.
Read more →Pricing, invoices, refunds, and top-ups without the maze.
Learn when refunds are possible and the steps required.
Read more →GuideGrab a PDF receipt for travel or business claims.
Read more →GuideUnderstand pricing before you travel.
Read more →GuideAdd more data without buying a new SIM.
Read more →Fix connection issues fast when things go sideways.
Checklist for brand-new activations that refuse to connect.
Read more →GuideQuick checks before contacting support.
Read more →GuideUnderstand usage delays and how to confirm your balance.
Read more →GuideResolve PDP errors related to APN or expired data.
Read more →GuideFix the network lost pop-up when roaming between areas.
Read more →GuideSteps to follow when your iPhone refuses to connect.
Read more →GuideStabilize data on Samsung, Pixel, and other Android devices.
Read more →We add new docs weekly. If you need a carrier-specific guide, business invoicing help, or anything not covered above, tell us. We reply fast via live support.
BETTER WITH THE OZLY APP
Install in seconds, check live data usage, and pull up setup tips anytime. The Ozly app keeps every travel eSIM tidy so you can focus on the trip, not the bill.
