Help Centre
Guides, answers, and quick wins
Everything you need to install, manage, and troubleshoot Ozly eSIMs. Need a hand? Live support replies fast.
Instant Help is available 24/7. Our Aussie-based team is available 8AM - 10PM AEST.
Urgent issue? Contact us at hi@ozlyesim.com. For non-urgent support, our live support chatbot can help with refunds, replacement eSIMs, and troubleshooting.
Want the short version? Hit the Ozly eSIM FAQ.
iPhone install help
Step-by-step setup for iPhone and iPad.
Samsung install help
Step-by-step setup for Samsung Galaxy devices.
Pixel install help
Step-by-step setup for Google Pixel devices.
Android install help
Guides for Samsung, Pixel, Motorola, Xiaomi, and more.
Installation & setup
One-tap setup guides so you’re online fast.
When should I install my Ozly eSIM?
The best time to install so you can connect instantly when you land.
Read more →GuideInstall an Ozly eSIM with one tap
Use the one-tap link in your email to add the plan in minutes.
Read more →GuideInstall your Ozly eSIM on iOS
Add Ozly to your iPhone or iPad before you travel.
Read more →GuideInstall your Ozly eSIM on Samsung
Add Ozly to a Samsung Galaxy phone and turn it on when you land.
Read more →GuideInstall your Ozly eSIM on Google Pixel
Add Ozly to a Pixel phone and select it for travel data.
Read more →GuideInstall your Ozly eSIM on Motorola
Add Ozly to a Motorola phone before your trip.
Read more →GuideInstall your Ozly eSIM on Xiaomi
Add Ozly to a Xiaomi phone and prepare it for travel data.
Read more →GuideInstall an Ozly eSIM manually on iOS
Use the SM-DP+ address and activation code if one-tap is not available.
Read more →GuideInstall your Ozly eSIM on Android
Choose the right Android guide and get ready before you land.
Read more →GuideHow do I find my eSIM number?
Locate the phone number tied to eSIMs with voice/SMS service.
Read more →GuideCan I transfer my Ozly eSIM to a new device?
Understand when transfers are possible.
Read more →Plans & payments
Pricing, invoices, refunds, and top-ups without the maze.
What is Ozly eSIM's refund policy?
Learn when refunds are possible and the steps required.
Read more →GuideHow do I get an invoice?
Grab a PDF receipt for travel or business claims.
Read more →GuideHow much does an Ozly eSIM cost?
Understand pricing before you travel.
Read more →GuideWhy am I asked to verify identity at checkout?
How KYC works for selected destinations and what to expect before payment.
Read more →GuideCan I top up an Ozly eSIM?
Add more data without buying a new SIM.
Read more →Troubleshooting
Fix connection issues fast when things go sideways.
Japan APN setup (iPhone and Android)
Manual APN steps for Japan plans when data does not connect after arrival.
Read more →GuideI can't connect after activating my plan
Checklist for brand-new activations that refuse to connect.
Read more →GuideMy data stopped working mid-trip
Quick checks before contacting support.
Read more →GuideWhy can't I access the internet even though I have data left?
Understand usage delays and how to confirm your balance.
Read more →GuideFix PDP Authentication Failure
Resolve PDP errors related to APN or expired data.
Read more →GuideNetwork Lost error on iPhone
Fix the network lost pop-up when roaming between areas.
Read more →GuideFix iOS no internet issues
Steps to follow when your iPhone refuses to connect.
Read more →GuideFix Android no internet issues
Stabilize data on Samsung, Pixel, and other Android devices.
Read more →Need something else?
We add new docs weekly. If you need a carrier-specific guide, business invoicing help, or anything not covered above, tell us. We reply fast via live support.
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