Help Centre
Guides, answers, and quick wins
Everything you need to install, manage, and troubleshoot Ozly eSIMs. Need a hand? Live support replies fast.
Want the short version? Hit the Ozly eSIM FAQ.
iPhone install help
Live step-by-step guidance for iPhone and iPad.
Android install help
Live support can send Samsung and Pixel examples.
Installation & setup
One-tap setup guides so you’re online fast.
When should I install my Ozly eSIM?
The best time to install so you can connect instantly when you land.
Read more →GuideInstall an Ozly eSIM with one tap
Use the one-tap link in your email to add the plan in minutes.
Read more →GuideInstall your Ozly eSIM on iOS
Use your activation email or live help to add Ozly on iPhone or iPad.
Read more →GuideInstall an Ozly eSIM manually on iOS
Use the SM-DP+ address and activation code if one-tap is not available.
Read more →GuideInstall your Ozly eSIM on Android
Add Ozly to Samsung, Pixel, and other Android devices in minutes.
Read more →GuideHow do I find my eSIM number?
Locate the phone number tied to eSIMs with voice/SMS service.
Read more →GuideCan I transfer my Ozly eSIM to a new device?
Understand when transfers are possible.
Read more →Plans & payments
Pricing, invoices, refunds, and top-ups without the maze.
What is Ozly eSIM's refund policy?
Learn when refunds are possible and the steps required.
Read more →GuideHow do I get an invoice?
Grab a PDF receipt for travel or business claims.
Read more →GuideHow much does an Ozly eSIM cost?
Understand pricing before you travel.
Read more →GuideCan I top up an Ozly eSIM?
Add more data without buying a new SIM.
Read more →Troubleshooting
Fix connection issues fast when things go sideways.
I can't connect after activating my plan
Checklist for brand-new activations that refuse to connect.
Read more →GuideMy data stopped working mid-trip
Quick checks before contacting support.
Read more →GuideWhy can't I access the internet even though I have data left?
Understand usage delays and how to confirm your balance.
Read more →GuideFix PDP Authentication Failure
Resolve PDP errors related to APN or expired data.
Read more →GuideNetwork Lost error on iPhone
Fix the network lost pop-up when roaming between areas.
Read more →GuideFix iOS no internet issues
Steps to follow when your iPhone refuses to connect.
Read more →GuideFix Android no internet issues
Stabilize data on Samsung, Pixel, and other Android devices.
Read more →Need something else?
We add new docs weekly. If you need a carrier-specific guide, business invoicing help, or anything not covered above, tell us. We reply fast via live support.
BETTER WITH THE OZLY APP
One tap installs, all your trips in one place
Install in seconds, check live data usage, and pull up setup tips anytime. The Ozly app keeps every travel eSIM tidy so you can focus on the trip, not the bill.
