Help Centre
Help, when
you need it.
Clear guides for installing, managing and troubleshooting your Ozly eSIM. If you still need a hand, our support team is ready.
AI help is available instantly. If your issue genuinely needs our team, a response may take up to 24 hours.
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The quickest route to an answer.
Choose the task that matches what you are trying to do. For short answers, browse the eSIM FAQs.
Installation & setup
Straightforward setup guides so you are ready before takeoff.
When should I install my Ozly eSIM?
The best time to install so you can connect instantly when you land.
Read guide →GuideInstall an Ozly eSIM with one tap
Use the one-tap link in your email to add the plan in minutes.
Read guide →GuideInstall your Ozly eSIM on iOS
Add Ozly to your iPhone or iPad before you travel.
Read guide →GuideInstall your Ozly eSIM on Samsung
Add Ozly to a Samsung Galaxy phone and turn it on when you land.
Read guide →GuideInstall your Ozly eSIM on Google Pixel
Add Ozly to a Pixel phone and select it for travel data.
Read guide →GuideInstall your Ozly eSIM on Motorola
Add Ozly to a Motorola phone before your trip.
Read guide →GuideInstall your Ozly eSIM on Xiaomi
Add Ozly to a Xiaomi phone and prepare it for travel data.
Read guide →GuideInstall an Ozly eSIM manually on iOS
Use the SM-DP+ address and activation code if one-tap is not available.
Read guide →GuideInstall your Ozly eSIM on Android
Choose the right Android guide and get ready before you land.
Read guide →GuideHow do I find my eSIM number?
Locate the phone number tied to eSIMs with voice/SMS service.
Read guide →GuideCan I transfer my Ozly eSIM to a new device?
Understand when transfers are possible.
Read guide →Plans & payments
Clear help with pricing, payments, refunds and top-ups.
What is Ozly eSIM's refund policy?
Learn when refunds are possible and the steps required.
Read guide →GuideHow do I get an invoice?
Grab a PDF receipt for travel or business claims.
Read guide →GuideHow much does an Ozly eSIM cost?
Understand pricing before you travel.
Read guide →GuideWhy am I asked to verify identity at checkout?
How KYC works for selected destinations and what to expect before payment.
Read guide →GuideCan I top up an Ozly eSIM?
Add more data without buying a new SIM.
Read guide →Troubleshooting
Practical checks to get your travel data working again.
Japan APN setup (iPhone and Android)
Manual APN steps for Japan plans when data does not connect after arrival.
Read guide →GuideI can't connect after activating my plan
Checklist for brand-new activations that refuse to connect.
Read guide →GuideMy data stopped working mid-trip
Quick checks before contacting support.
Read guide →GuideWhy can't I access the internet even though I have data left?
Understand usage delays and how to confirm your balance.
Read guide →GuideFix PDP Authentication Failure
Resolve PDP errors related to APN or expired data.
Read guide →GuideNetwork Lost error on iPhone
Fix the network lost pop-up when roaming between areas.
Read guide →GuideFix iOS no internet issues
Steps to follow when your iPhone refuses to connect.
Read guide →GuideFix Android no internet issues
Stabilize data on Samsung, Pixel, and other Android devices.
Read guide →
