Installation & setup
Understand when transfers are possible.
You can move an Ozly eSIM to another device only if it has not been installed yet. Once the profile is installed and activated, carriers lock it to that device for security reasons.
Need the same plan on a new phone? Purchase another Ozly eSIM or top up the existing one for continued use.
Email support and include screenshots if you can. We usually respond in minutes.
BETTER WITH THE OZLY APP
Activate new passes, pull up instructions, share hotspots, and get live help without hunting through emails. The Ozly app keeps your travel data tidy and ready when you land.
