Before you start
Install your Ozly eSIM before you travel if you can. Installation needs Wi-Fi or a reliable internet connection, and it should not be done over tethered hotspot Wi-Fi.
Installing is different from connecting. Your eSIM can be installed before your trip, then it connects once you arrive in the destination covered by your plan.
If you install before travelling, leave your normal SIM selected for mobile data until you arrive. Your Ozly eSIM will be ready in Settings for when you land.
Install your eSIM
- Open your Ozly activation email on your iPhone while connected to Wi-Fi.
- Tap Install on iPhone.
- Follow the prompts your iPhone displays to add the eSIM.
- If asked where you will use this eSIM, choose travel or abroad.
- If asked what type of plan it is, choose Data only.
- Label the line Ozly, Travel, or another name you will recognise later.
- Keep your primary SIM selected for calls and messages unless you want to change it.
When you land
- Open Settings > Mobile Service or Cellular.
- Tap your Ozly eSIM and make sure the line is turned on.
- Turn Data Roaming on for the Ozly eSIM.
- Go back to Mobile Data or Cellular Data and select the Ozly eSIM for data.
It can take up to 15 minutes to join a network for the first time. If it does not connect right away, turn flight mode on for 30 seconds, then turn it off again.
A few useful notes
- Follow the prompts your phone displays during setup. The exact wording can vary by device and software version.
- Do not delete the Ozly eSIM after installation. Removing it can permanently remove the profile from that device.
- If your phone says it cannot activate before you travel, that can be normal. The eSIM connects when it reaches the supported destination network.
- To avoid unexpected roaming charges from your home provider, check roaming settings on your primary SIM before you leave.
