For selected destinations, Ozly requires identity verification (KYC) before payment. This extra step helps us prevent fraud, chargebacks, and misuse while still allowing legitimate travellers to complete checkout.
If your destination requires KYC, you will see a Verify identity step during checkout. You must complete this verification for each order on those destinations before payment can continue.
- Verification is completed securely through Stripe Identity.
- If verification fails, you can retry once more.
- If the second attempt fails, contact support for manual review.
We do not store identity documents in Ozly systems. Verification is handled by Stripe, and we only store the minimum result data required for fraud and compliance decisions.
