Before you start
Install your Ozly eSIM before you travel if you can. Installation needs Wi-Fi or a reliable internet connection, and it should not be done over tethered hotspot Wi-Fi.
Installing is different from connecting. Your eSIM can be installed before your trip, then it connects once you arrive in the destination covered by your plan.
Install your eSIM
- Open your Ozly activation email while connected to Wi-Fi.
- Open Settings > Network and Internet > SIMs and mobile network.
- Tap Add eSIM, then Set up an eSIM.
- Follow the prompts your Motorola phone displays.
- If prompted, choose Enter activation code and use the installation code from your Ozly email.
- Tap Connect or Download, then wait for the eSIM to finish installing.
When you land
- Open Settings > Network and Internet > SIMs and mobile network.
- Tap your Ozly eSIM under downloaded SIMs.
- Turn on Use this SIM and Roaming.
- Go back to SIMs and mobile network and set SIM for Mobile Data to Ozly.
It can take up to 15 minutes to join a network for the first time. If it does not connect right away, turn flight mode on for 30 seconds, then turn it off again.
A few useful notes
- Follow the prompts your phone displays during setup. The exact wording can vary by device and software version.
- Do not delete the Ozly eSIM after installation. Removing it can permanently remove the profile from that device.
- If your phone says it cannot activate before you travel, that can be normal. The eSIM connects when it reaches the supported destination network.
- To avoid unexpected roaming charges from your home provider, check roaming settings on your primary SIM before you leave.